Thank you for choosing STREAMIX. We want to ensure your satisfaction with our products. Please review our refund and returns policy below:

Duration: Our refund and returns policy is valid for 30 days from the date of your purchase. If 30 days have elapsed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. This includes perishable goods such as food, flowers, newspapers, or magazines. Additionally, intimate or sanitary goods, hazardous materials, and flammable liquids or gases cannot be returned. Gift cards, downloadable software products, and certain health and personal care items are also non-returnable.

Non-Returnable Items: The following items are non-returnable:

• Gift cards
• Downloadable software products
• Some health and personal care items

Documentation: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds: In certain situations, only partial refunds are granted. This includes items with obvious signs of use, opened CD/DVD/VHS tapes, software, video games, cassette tapes, or vinyl records, and items not in their original condition, damaged, or missing parts for reasons not due to our error. Returns made more than 30 days after delivery are also eligible for partial refunds.

Refund Process: Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.

Late or Missing Refunds: If you haven’t received a refund, check your bank account. Contact your credit card company and then your bank. If the issue persists, contact us at {email address}.

Sale Items: Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, email us at {email address} and send your item to: {physical address}.

Gifts: If the item was marked as a gift, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift, the refund will be sent to the gift giver.

Shipping Returns: To return your product, mail it to: {physical address}. You are responsible for paying your own shipping costs, and these costs are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for higher-value items.

Contact Us: For assistance or questions regarding refunds and returns, contact us at Contact@streamix.us.

We appreciate your understanding and cooperation. Your satisfaction is our priority.